Sign up for the Pillow Sampler Weave-along. Sign up for the Beyond Your Default Spin-along.

Ordering

How to Order

You may phone, e-mail, or fax your orders to us at any time! Our business hours are M–Th, 7:30 am–4:30 pm; F, 7:30 am–2:00 pm Mountain Time.

E-MAIL AND FAX ORDERS: Email ([email protected]) and fax orders (303-447-9273) will be acknowledged within 2 business days. If you do not receive confirmation, please check to make sure we received your order. Orders should contain the description of the item and its product number, your account name and number, shipping and mailing addresses, and phone number.

PHONE ORDERS: When placing an order through our toll-free number, provide your name, your account name, and your account number. Please give the item number for each product ordered. The person taking your order will email an order confirmation to you with an estimated ship date.

ORDERING FOR CLASSES: If you are ordering for classes or a show, please order with plenty of time to receive your product. Our estimated lead times can be found on our shipping page. A good rule of thumb—order to receive product at least 1–2 weeks before your class or event.

Selling Policy

We provide a premium product and we expect dealers to offer our products at a price that reflects our high standards. When dealers sell Schacht products, we expect them to provide their customers with professional customer service and the best possible support. We expect dealers to be knowledgeable and available to their customers and to assist them with product selection and instruction in the proper use of our products. These value-added services are critical to the health of our industry and to your business. For these reasons, we encourage dealers to offer our products at our suggested retail prices.

Dealers may sell through their shop, their own website, and mail order. They may also sell through third-party online services such as Amazon, Etsy, or eBay, provided the fulfillment is through the dealer’s own business and not directly through the online seller. Dealers may not sell exclusively over the internet. Dealers must have a storefront or ranch store open to the public. We reserve the right to sanction or revoke dealerships for dealers who sell our products in any way that we feel violates our selling standards or policies.

Prices and Minimums

For detailed product discounts, check out the dealership levels page.

PRICES: Although we try to anticipate any price changes, our prices are subject to change without notice.

MINIMUM ORDER CHARGE: There is a $5.00 charge for orders that are less than $100.00 wholesale. Parts order minimums are $5.00.

MINIMUM QUANTITY ITEMS: We stock some small products in packs for dealer orders.

Returns

All returns must be authorized in advance by Schacht Spindle Co., Inc. and returned with an RA number. The appropriate  credits will be issued to your account after we have received the merchandise. Please do not make your own adjustments to your invoices and/or payments. Returns of merchandise for reasons other than an incorrect shipment (i.e., you or your customer changes their mind) may be charged a 15% restocking fee. You are responsible for paying the return shipping. Be sure to insure all return shipments. Any damage incurred in shipping of returns will be charged to your account at the actual cost of repair.